Booking terms & conditions | Fleece Hotel Richmond

Booking terms & conditions

  1.  Making a booking
    By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions.

Upon completion of your booking you will receive a confirmation email. You should carefully check the details of your confirmation as soon as you receive it. You must contact us immediately if any of the details are incorrect or incomplete.

  1.  Paying for your booking
    Credit or debit card details will be required when you make your booking. At the time of your booking a pre-authorisation will be processed for the full value of your booking but your card will not actually be charged.

Upon check-in you will be asked to present the card used to make the original booking to ensure we have the correct guest details.  At check-out you will receive a bill for your stay which will include the room costs plus any items you have charged to your room during your stay. You will then be asked to pay your bill in full at this time.

Please note that should any guests fail to settle their bill at the time of check-out, we reserve the right to apply the appropriate charges using the initial pre-authorisation approval.

Any card details provided at the time of booking will be encrypted and held by our secured payments partner (Secure Trading Ltd) for a maximum of 30 days from the date of check-out.

  1.  Amendments to your booking
    Should you need to amend your booking, please contact us via telephone or email reservations@thefleeceyorkshire.co.uk . Amendments are subject to availability and those made within the cancellation period (see below) may be subject to cancellation charges.
  2.  Cancellation & refunds
    In order to avoid cancellation and/or non-arrival charges, guests must advise us of the cancellation no later than 72 hours prior to 2 pm on the scheduled day of arrival. Failure to cancel before this time will result in 100% of your original booking being charged to the credit or debit card used to make the original booking.

Please check at the time of booking if you are unsure of any of our cancellation procedures by calling us or emailing reservations@thefleeceyorkshire.co.uk

  1.  Additional Requests
    Please let us know if you have any additional or special requests for your stay with us. You can do this by entering details in the field provided on the booking form or by contacting us on [TEL] or emailing reservations@thefleeceyorkshire.co.uk.

Any additional requests should be made prior to your arrival at the hotel so that we have sufficient time to prepare them.

  1.  Medical conditions
    If you or any member of your party has a medical problem or disability which may affect your stay, please call us or email reservations@thefleeceyorkshire.co.uk to advise us so we can make provision for the particular needs of the person(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, the hotel reserves the right to cancel the booking should it be unable to make appropriate provision for a specific need or needs.
  2.  Damage or loss to the Hotel
    By making a booking you are accepting responsibility for any damage or loss to The Fleece Hotel caused by yourself or a member of your party.

Should any damage occur, we will advise you of it as soon as possible although this may be after you have checked-out of the hotel. We will seek to recover full payment for any such damage or loss and will advise you of this cost.  We reserve the right to charge any costs for damage or loss to the card used to make the booking.

  1.  Complaints
    If you are dissatisfied with any aspect of your stay please speak to the General Manager or Assistant General Manager who will then make every effort to resolve your complaint. If, for any reason, the issue cannot be resolved to your satisfaction and you wish to make a complaint, you should email daniel.williams@thefleeceyorkshire.co.uk
  2. 9.  General Information
    Accommodation: As a minimum, all bedrooms feature a private ensuite bathroom with either a bath & shower or a shower, colour television and tea/coffee making facilities.

Opening hours:  Our reception is open from 8am-4pm Sunday & Monday and 8am-9pm every other day. We can arrange out-of-hours check-in so please call us or email reservations@thefleeceyorkshire.co.uk at the time of booking.

Payment methods:  We accept most major credit and debit cards and cash.

Check-in:  Your room(s) will be available by 3pm. If you wish to arrive earlier please telephone reception to see if it is possible.

Check-out:  We ask that you vacate your room by 11.00am.

Parking:  Due to our central location, we do not have any guest car parking at the hotel.

We do have a drop off point located at the front of the hotel which can be used for a maximum of 15 minutes.  Please feel free to park here when you first arrive and leave your luggage with our staff whilst you park your vehicle.

The nearest car park is conveniently located only 500m away at Nun’s Close Car Park (DL10 4UN).  This is a public pay and display car park which costs £4.50 per 24 hours.

There are also several free street parking options nearby and our staff can provide details of these when you arrive.

Pets:  We have one dog friendly room at the hotel.  Please contact us by telephone or email reservations@thefleeceyorkshire.co.uk

Smoking policy:  The hotel is a non smoking hotel throughout. Outside smoking area’s are available

Taxes:  All prices include VAT tax at the prevailing rate at the time a payment is made.

  1.  Third party websites and viruses
    The Hotel cannot be held responsible for the accuracy, content, or availability of information about our hotels or our organisation that may be found on third party websites. Neither are we responsible for the content or privacy policies of any third party websites that have links to or from our website.
  2. Privacy Policy

This privacy notice discloses the privacy practices for www.thefleeceyorkshire.co.uk. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us.

We will not share your information with any third party outside of our organisation, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Our payments partner, Secure Trading Ltd, process all credit/debit card payments for our website. Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Registration
In order to use complete a booking with us via our website, a user must enter their personal details including information such as name and email address. This information is used to confirm your booking and to also contact you about your reservation.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 01748 503 104 or via email.

  1. Cookies Policy

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.